Order & Shipping Information

Shipping & Delivery

We ship all our plants via UPS Ground Service. We ship only to the continental US (excluding CA, OR and NC due to state ag regulations).

Note: Due to fees charged to us, a separate $20.00 fee may be charged for incorrect shipping addresses.

Taxes

All orders that ship to Alabama are subject to a 4% sales tax.

Local Pickup/delivery items are subject to 10% sales tax.

Returns & Replacement

Springhaven Gardens guarantees that the plants you receive are true to their variety and are shipped as healthy plants.

 

Due to the nature of our business, we do not accept returns. If you have an issue with your order, please take pictures of your plants and send them to custserv@sgnplants.com within 24 hours of delivery to your home. Upon receipt of your images, we will contact you with the next course of action.

If your package arrives damaged by the carrier, it is your responsibility to immediately notify us and the carrier to report damages. We require pictures of the damage to be included with your email.

Local Delivery & Pickup

Springhaven Gardens offer local, same-day delivery in a 10-mile radius of Oxford, Alabama. There are no minimums. Orders must be placed before 2 pm for this service, otherwise, your order will be delivered the following day. This service is offered Monday-Saturday.

You may also select to pick up your order here at the nursery. Please wait for notification of when order is ready. Pickup hours are Monday-Saturday from 9am - 5pm CT.

Questions?

If you have any questions, please do not hesitate to contact us. We want you to be successful in your gardens and find the same enjoyment we have in our gardens!

Call or text us at 256-831-7530 or

E-mail us at custserv@sgnplants.com

Mailing Address:

Springhaven Gardens

PO Box 7398

Oxford, AL 36203